Frequently Asked Questions
SHIPPING
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. At the checkout page, you can choose the most convenient payment option for you.
How long does shipping take?
The shipping duration depends on your location and the shipping method chosen. We strive to process and ship orders within 1-3 business days. After that, the estimated delivery time will be provided during the checkout process based on your shipping address.
Do you offer international shipping?
Yes, we offer international shipping to many countries. During the checkout process, you can enter your shipping address, and if international shipping is available to your location, you'll be able to proceed with the order.
PAYMENT
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Google Pay, and bank transfers.
Do you store my credit card information?
No, we do not store your credit card information. As part of our commitment to security, we do not retain or store any sensitive payment information on our servers. All transactions are securely processed by our payment service providers.
How can I track the status of my payment?
Once your payment is completed, you will receive a confirmation email with details of your order and a tracking number, if applicable. You can use the tracking number to monitor the shipment progress on our website or through the designated courier service.
Order & Retunrs
How can I place an order on your e-commerce store?
To place an order, simply browse our website and add the desired items to your shopping cart. Once you have selected all the items you wish to purchase, proceed to the checkout page. Fill in your shipping and billing information, choose a payment method, and confirm your order.
Can I cancel or modify my order after it has been placed?
We understand that sometimes you may need to cancel or modify an order. If you wish to do so, please contact our customer support team as soon as possible. While we cannot guarantee that changes can be made once an order is submitted, we will do our best to accommodate your request.
How do I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package. Simply visit the carrier's website and enter the tracking number in the designated tracking section to get real-time updates on the status of your shipment.
What is your return policy?
We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item(s) within a specified timeframe (usually 30 days) for a refund or exchange. The returned item(s) must be unused, in their original condition, and accompanied by the original packaging and any accessories or documentation.
How do I initiate a return?
To initiate a return, please contact our customer support team and provide them with your order details. They will guide you through the return process, provide you with a return shipping address, and assist you with any necessary forms or documentation.